Due to the customized nature of our products, we only offer an exchange if the error is caused by CMM. You should ALWAYS double and then triple-check spelling and any other applicable selections when ordering. If applicable, you are responsible for approving the proof. If your order is placed with incorrect information, it will NOT be replaced/refunded. Please see or personalization and monogram information for help with possessive and non-possessive punctuation.
We only replace items if they are misspelled by us, defective, or damaged (Damaged items may require a claim to be filed with the shipping company).
Please see the Replacements section for further details.
REPLACEMENTS
If your package has been damaged in transit, please email us at metalmaniacs@custommetalmaniacs.com and in the subject line please include “Damaged Item Received” and within the email be sure to include your order number, photos of the damaged packaging and damaged item along with a copy of your receipt.
RETURN SHIPPING ADDRESS:
Custom Metal Maniacs
305 Meyers Dr.
Sherman, TX 75091
You are responsible for paying the return shipping cost.
You should use a trackable service for shipping and purchase the appropriate shipping insurance. We cannot guarantee that we receive your item.
SATISFACTION GUARANTEE
Your satisfaction is imperative to our success. We strive to make sure very customer has a great shopping experience with us. Please do not hesitate to reach out to us if you feel you did not have the best possible experience.
CONTACT INFORMATION
Custom Metal Maniacs
PO BOX 913243
Sherman, TX 75091
Phone: 972-930-5944
Email: metalmaniacs@custommetalmaniacs.com